Reference

How solid188 operates in Indonesia

Our terms shape how deposits clear via DANA, OVO, GoPay and QRIS, how your account stays secure, and how withdrawals are verified.

Account security & verificationPayment conduct & dispute handlingYour data & how we keep it

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Our operating framework for Indonesia

solid188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

solid188 operates according to local law where access or eligibility is discussed, use the exact English wording "depends on local law" or "where local law permits". Account creation, deposits via DANA, OVO, GoPay, and QRIS, gameplay on live tables and slot rooms, and withdrawals all follow

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the conduct outlined in our full terms. We retain account and transaction records for regulatory periods and respond to legitimate access requests through our support team. Disputes are handled within 48 hours via email or live chat. Account closures and data deletion requests are processed within
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14 days. Your use of solid188 confirms you have read and agree to these terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

Contact us about terms, rights and disputes

Live Chat Open your account and find the chat icon in the bottom-right corner of the lobby. Our team answers legal and conduct questions 09:00–21:00 Jakarta time, Monday to Sunday.

Email Support Send questions about terms, data requests or disputes to [email protected]. We respond within 24 hours on working days with full details on your request status and next steps.

Account Settings Log into your solid188 account, go to Settings, then Legal Requests. You can submit data access, correction or deletion requests directly and track their status in real time.

HOW WE PROTECT YOUR ACCOUNT

Data handling, security and your rights

Verification & Identity

Your first deposit via DANA, OVO, GoPay or QRIS triggers a one-time verification. We confirm your identity against payment records and lock new withdrawal addresses for 72 hours, so only your registered bank account receives funds.

Cookies & Tracking

We use session cookies to keep you logged in and track your play patterns for fraud detection. No third-party trackers are used. You can disable non-essential cookies in browser settings; essential ones keep your account safe.

Data Retention & Deletion

We keep active account data for as long as your account is open plus 12 months after closure, where local law permits. You can request permanent deletion of personal data (except legal-hold records) through Account Settings > Legal Requests.

Payment Security

All DANA, OVO, GoPay and QRIS transactions use encrypted channels. Deposits are instant; withdrawals are verified against your registered account and clear within 2–4 hours on working days.

Breach Notification

If we detect unauthorised access to your account, we freeze it immediately, notify you by email and SMS within 2 hours, and guide you through password reset and dispute filing.

Your Rights & Contact

You have the right to access, correct or delete your personal data. Submit requests via Account Settings > Legal Requests or email [email protected]. We confirm receipt within 24 hours and process within 14 days.

Frequently asked questions on terms and rights

Deposits remain in your account balance until withdrawal or gameplay. We do not apply inactivity fees. After 12 months of no login, we may pause your account; contact support to reactivate. Funds are never forfeited without notice.

Open your solid188 account, go to Transaction History, select the disputed deposit and click Dispute. Our team reviews the payment record within 48 hours. If the charge was unauthorised, we initiate a refund to your original payment method within 5 working days.

Yes. Go to Account Settings > Close Account, confirm your choice, and submit a data deletion request via Legal Requests. Your account closes immediately; personal data is deleted within 14 days, except transaction records held for regulatory compliance.

We collect your name, email, phone, payment details and gameplay records to verify your identity, process deposits and withdrawals, and comply with local law. We never sell or share this data with third parties outside payment processors and regulators.

Log into your account, go to Settings > Legal Requests, and select Data Export. We send your full account history, transactions and personal data as a downloadable file within 14 days. No fee applies.

Contact our support team via live chat (09:00–21:00 Jakarta time daily), email [email protected], or submit a formal complaint through Account Settings > Legal Requests. We respond within 24 hours and work to resolve all complaints within 7 days.

Yes. All verified withdrawal requests are queued and processed even if our platform is temporarily offline. If your withdrawal is delayed beyond 4 hours on a working day, contact support immediately with your transaction ID and we will prioritise it.

How solid188 operates in Indonesia

Contact us about terms, rights and disputes

Data handling, security and your rights

Verification & Identity

Cookies & Tracking

Data Retention & Deletion

Payment Security

Breach Notification

Your Rights & Contact

Frequently asked questions on terms and rights

01 What happens if I deposit money but do not use my account?

02 How do I dispute a charge on DANA, OVO, GoPay or QRIS?

03 Can I close my account and request deletion of my data?

04 What personal data does solid188 collect and why?

05 How do I request a copy of my personal data or account history?

06 Who can I contact if I have a complaint about solid188's terms or conduct?

07 Are my withdrawals protected if solid188 has a technical issue?

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