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How We Keep Your Account Safe and Private

Q: What should I do if I think my data has been compromised?

Contact support immediately through live chat or email support@solid188.xyz with your account email. We will verify the breach, reset your account credentials, review your transaction history, and guide you through securing your linked payment methods.

When you open an account at solid188, your personal information — from your phone number to your DANA, OVO, GoPay and QRIS deposit details — stays encrypted and…

Encrypted deposits and withdrawalsAccount data stored locallyYour access rights explained

Explore the Lobby Read FAQ

What We Collect and Why

solid188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

solid188 collects your name, email, phone number, date of birth and payment details when you register. We use this information to create and secure your account, process deposits via DANA, OVO, GoPay and QRIS, verify withdrawals, and comply with local gaming regulations where local law permits.

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We do not sell your data to third parties. Your transaction history — which games you played, when you logged in, your withdrawal timing — is stored for account reconciliation and dispute resolution. Where local law permits, we may share anonymized data with payment processors to
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improve security. Your data is retained for as long as your account is active and for up to three years after closure for regulatory and fraud-prevention purposes.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

Questions about how we handle your data or want to request access to your information? Our support team is available through multiple channels.

Live Chat Open the chat widget in your lobby dashboard. Our team responds during operating hours to answer privacy questions and process data requests in real time.

Email Support Send your data-access request or privacy concern to [email protected]. Include your account email and we'll verify your identity before sharing any information.

Account Settings Log in, tap your profile icon, then select 'Privacy & Data'. View your stored information, update your contact details or request a data export directly from here.

HOW WE PROTECT YOU

Our Data Security and Retention Practices

Your account security is built into every layer of solid188. We use SSL encryption to shield your login credentials and payment details.

Encryption & Data Storage

All personal data and payment details are encrypted using SSL/TLS protocols. We store account information on secure servers and never share your credentials with third parties.

Access Controls

Only authorized staff can view your account data, and only to process your requests or resolve disputes. Access logs are reviewed monthly to catch unauthorized activity.

Breach Response

If we discover a security incident affecting your data, we notify you immediately and offer guidance on protecting your account. We log all incidents and report them to relevant authorities where required.

Cookie & Tracking

We use cookies to keep you logged in and to track your lobby behaviour so we can improve game loading and payment flows. You can disable non-essential cookies in your account settings.

Data Retention Schedule

Active-account data is retained for the life of your membership. Closed accounts are kept for three years for regulatory compliance, then securely deleted.

Update Your Information

Visit Account Settings > Personal Details to change your email, phone or address. Withdrawal verification may be required for sensitive updates. Contact support if you need help.

Privacy Questions We Hear Most

Real players ask us real questions about how their data is handled on solid188. Below are the privacy concerns we hear most often, answered directly. If your question isn't here, use the support channels above to reach our team.

Yes. Log in, go to Account Settings > Privacy & Data, and select 'View My Data'. You'll see your name, email, phone, payment methods, transaction history and login logs. You can request a full data export by emailing [email protected] with your account email.

We keep transaction records for the life of your active account plus three years after closure, unless local law requires longer. This helps us settle disputes and meet regulatory requirements. After that period, records are securely deleted.

Your payment details are encrypted with SSL/TLS and stored separately from your login credentials. We never store your full card or wallet number — only the last four digits and your linked payment method. Payment processors handle the rest.

No. We do not sell, rent or lease your personal information to third parties. We may share anonymized gameplay data with game studios to improve their titles, but nothing that identifies you.

When you close your account, your login credentials are deactivated immediately. Your personal data is retained for three years to handle refunds, disputes and regulatory requirements, then permanently deleted. You can request earlier deletion by contacting support.

Go to Account Settings > Cookies & Tracking to disable non-essential cookies. Essential cookies (which keep you logged in) cannot be turned off, but performance and marketing cookies can be disabled at any time.

Contact support immediately through live chat or email [email protected] with your account email. We will verify the breach, reset your account credentials, review your transaction history, and guide you through securing your linked payment methods.

How We Keep Your Account Safe and Private

Contact Us About Your Privacy

Our Data Security and Retention Practices

Encryption & Data Storage

Access Controls

Breach Response

Cookie & Tracking

Data Retention Schedule

Update Your Information

Privacy Questions We Hear Most

01 Can I see what data solid188 has about me?

02 How long do you keep my deposit and withdrawal records?

03 Is my DANA, OVO, GoPay and QRIS information safe with solid188?

04 Do you sell my data to other companies?

05 What happens to my account data if I close my account?

06 How do I stop cookies or tracking on solid188?

07 What should I do if I think my data has been compromised?

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