How do I dispute a transaction that I believe violates the Terms?

Raise a dispute within 48 hours of the transaction via live chat or by emailing support@solid188.xyz with your transaction ID. Our team references the relevant Terms clause in every written dispute response so the outcome is fully traceable.

Reference

Read the Terms Before You Open Your Account

Q: How do I request a copy of the personal data solid188 holds on my account?

Email support@solid188.xyz with the subject line 'Data Access Request' from your registered email address. We will compile and send a summary of your stored account and transaction data within 14 business days, as specified in the data retention clause.

These Terms and Conditions govern every action you take on solid188 — from creating your account and funding your wallet with DANA, OVO, GoPay or QRIS, to placing…

Account EligibilityDANA, OVO, GoPay & QRISWithdrawal RulesAccount Suspension TermsJurisdiction Clause

Explore the Lobby Read FAQ

Browse the Full Scope of Our Agreement

solid188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By completing registration on solid188, you confirm that you have read, understood and accepted every provision set out in these Terms and Conditions. The agreement covers how your personal data is stored, how wallet balances are managed across DANA, OVO, GoPay and QRIS, and the conditions

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under which accounts may be reviewed or restricted. All access and participation depends on local law applicable to your region within Indonesia — including players based in Semarang or any other supported city. We reserve the right to update these Terms at any time; the revision
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date shown at the top of this page is always authoritative. Continued use of the platform after a revision constitutes acceptance of the updated Terms.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT OUR TEAM

Reach Us About Any Terms Question

If any clause in these Terms and Conditions is unclear, our support team is available around the clock to walk you through the specific section.

Live Chat Access live chat from the bottom-right corner of your account dashboard, available 24 hours a day, 7 days a week. Average first-response time is under five minutes for Terms-related queries.

Email Support Send detailed Terms questions to [email protected]. Our compliance team reviews each email and replies within 24 hours, quoting the exact clause number that applies to your situation.

Telegram Channel Join our official Telegram channel linked inside your account settings for real-time policy updates and Terms amendment notices. Direct message the support handle for account-specific clause questions.

ACCOUNT SECURITY

Explore How We Protect Your Account Data

solid188 applies layered account-security measures that align with the commitments made in these Terms and Conditions.

Data Handling

Your registration data and transaction history are stored on encrypted servers. We do not sell or share personal data with third parties outside the scope described in Section 6 of these Terms.

Cookie Policy

We use session cookies to maintain your login state and preference cookies to remember your language and payment method. You may clear cookies at any time; doing so will require a fresh login on your next visit.

Account Security

Two-factor authentication is available in your account settings and is strongly encouraged. Any unrecognised login attempt triggers an automatic email alert to your registered address within 60 seconds.

Data Retention

Transaction and account records are retained for a minimum of five years in line with the retention clause in these Terms. You may request a summary of your stored data at any time via email to [email protected].

Contact for Changes

To update your registered name, phone number or linked payment method — DANA, OVO, GoPay or QRIS — submit a verified change request through live chat with a valid ID document attached for review.

Requesting Data Removal

You may request account closure and data removal by emailing [email protected] with the subject line 'Data Removal Request'. Processing takes up to 14 business days per the Terms retention schedule.

Switch to the FAQ for Specific Clause Help

The questions below are the ones we see most often from account holders who want to understand their rights and obligations under these Terms and Conditions. Each answer references the specific area of the Terms that applies, so you know exactly where to look in the full document for further detail.

The complete Terms and Conditions document is linked in the footer of every page on solid188.xyz. Once logged in, you can also access the current version directly from the 'Account Settings' section under the 'Legal' tab.

A Terms breach may result in a temporary account suspension, a balance hold or permanent closure, depending on the severity. Our compliance team will contact you via your registered email before any permanent action is taken, citing the specific clause involved.

We notify all active account holders via email at least 7 days before any material Terms change takes effect. The revision date at the top of the Terms document is updated with each change, and continued use of the platform confirms your acceptance.

Yes. Section 4 of the Terms covers all wallet transactions, including DANA, OVO, GoPay and QRIS. It sets out processing times, dispute windows and the verification steps required before a withdrawal is approved to any of these payment rails.

Raise a dispute within 48 hours of the transaction via live chat or by emailing [email protected] with your transaction ID. Our team references the relevant Terms clause in every written dispute response so the outcome is fully traceable.

Yes — availability of specific features depends on local law applicable in your region. The Terms and Conditions include a jurisdiction clause that you should read carefully before opening an account, as certain features may not be accessible where local law permits otherwise.

Email [email protected] with the subject line 'Data Access Request' from your registered email address. We will compile and send a summary of your stored account and transaction data within 14 business days, as specified in the data retention clause.

Read the Terms Before You Open Your Account

Reach Us About Any Terms Question

Explore How We Protect Your Account Data

Data Handling

Cookie Policy

Account Security

Data Retention

Contact for Changes

Requesting Data Removal

Switch to the FAQ for Specific Clause Help

01 Where can I find the full Terms and Conditions document on solid188?

02 What happens to my account if I breach these Terms?

03 Can solid188 change the Terms and Conditions without telling me?

04 Does the Terms and Conditions agreement cover my DANA and OVO transactions?

05 How do I dispute a transaction that I believe violates the Terms?

06 Does access to solid188 depend on where I live in Indonesia?

07 How do I request a copy of the personal data solid188 holds on my account?

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